10-minservice guaranteeSave 15-20%vs AirbnbPay 50% now,rest at check-in85%five-star reviews10-minservice guaranteeSave 15-20%vs AirbnbPay 50% now,rest at check-in85%five-star reviews

Policies

50% Split Payment

At KiwiStays, we believe booking a vacation should be easy on your wallet. That's why we offer a 50% split payment on every booking.

1
Pay 50% at booking
Confirm your reservation by paying just half the total amount.
2
Pay the balance 3 days before check-in
We'll send you a payment link 3 days before your check-in date for the remaining 50%.

Cancellation Policy

We understand plans change. Here's our cancellation policy:

14+ days before check-in100% refund
7–14 days before check-in100% refund
3–7 days before check-in75% refund
24 hours–3 days before50% refund
Less than 24 hours / no-showNo refund

Damage Policy

We trust our guests to treat our homes with care. In the event of damage beyond normal wear and tear:

  • •Minor damage (under ₹2,000): Covered by us — no charge to you.
  • •Significant damage: We'll share photos and a repair estimate. The cost will be deducted from your security deposit.
  • •Security deposit (if applicable) is refunded within 3 business days after checkout if no damage is found.

10-Minute Service Guarantee

⚡Our Promise

If you find any issue at check-in — cleanliness, amenities not working, or anything that doesn't match the listing — our runner will be at your doorstep within 10 minutes.

If we fail to respond within 10 minutes, your first night is completely free. No questions asked.

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